All products are wrapped in tissue wrap and bubble wrap to keep them safe for you during shipping process.
HOW LONG WILL IT TAKE FOR MY ORDER TO BE SENT OUT?
We post out all parcels within 48 hours of you placing your order and your payment
clearing in PayPal. (excluding any public holidays and weekends).
* During peak times, sale periods it can sometimes take longer for order processing *
Please make sure your address details are correct as we cannot change
or alter an address once your order has been paid for.
RETURNED PARCELS TO MAKEUPNET
Please note - Makeupnet gets charged by shipping companies whenever an item is sent back to us due to the below listed scenarios, which is a charge that will be forwarded / incurred by the customer.
If you want the item resent, Makeupnet would need to bill you for the returned postage charges, or the return to sender postage cost would be deducted from any amount refunded, if you choose to not have the item resent out to you.
Additional postage charges incurred by customer are for following reasons below :
1. You supplied the wrong address on your order
2. You did not collect the parcel from the designated pick up point by their due date
(after shipper attempts delivery prior).
Where the product is faulty, postage charges are reimbursed by Makeupnet once
product is inspected and deemed faulty.
Please see further information on the "What if I believe my product is faulty" section.
PayPal offers customers the ability to obtain free postage on returns (for approved returns by Makeupnet prior), please go to this link to read up further on this.
Conditions apply with PayPal, and also Makeupnet, so please contact PayPal for return postage options AFTER you have communicated with Makeupnet on the return of faulty items.
DOES MAKEUPNET SHIP INTERNATIONALLY?
Once your parcel leaves Australia, Makeupnet would accept no responsibility for parcels lost once they leave Australia and enter a foreign country. Please email and ask for additional security and tracking options on your international parcel if you feel this is necessary, as we can arrange this for you!
International parcels can take between 10 - 21 business days - sometimes longer depending on your countries customs clearing process, and also time of year can impact delivery time frames.