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CLICK + COLLECT FAQ'S

How long does it take for my order to be ready?

We aim to have your click and collect order ready in 1-2 business days! 
Please allow some extra time during busy sale or holiday periods. 

I made a mistake with my order / I need to change my order! 
Email us at [email protected] as soon as possible! As click and collect orders are processed in our warehouse, not in-store, we cannot make changes to your order when you pick it up in-store. 

Can I exchange or return items when I pick it up in-store? 
Our click and collect orders come from our warehouse and not from stock in-store. If you wish to exchange or return items, you may leave it with our friendly staff in-store but will be processed as an online return.