CLICK + COLLECT FAQ'S
How long does it take for my order to be ready?
We aim to have your click and collect order ready in 1-2 business days!
Please allow some extra time during busy sale or holiday periods.
We aim to have your click and collect order ready in 1-2 business days!
Please allow some extra time during busy sale or holiday periods.
I made a mistake with my order / I need to change my order!
Email us at [email protected] as soon as possible! As click and collect orders are processed in our warehouse, not in-store, we cannot make changes to your order when you pick it up in-store.
Can I exchange or return items when I pick it up in-store?
Our click and collect orders come from our warehouse and not from stock in-store. If you wish to exchange or return items, you may leave it with our friendly staff in-store but will be processed as an online return.
Can I send my mother / brother / best friend / dog to pick up my order?
No, sorry! All click and collect orders must be picked up by whomever made the order - Photo ID along with the original order confirmation will be requested.